Technology that quietly works.
A decade inside public-sector IT. This is the long version of my story, and the principles that shape how I work.
I'm an accomplished IT Support Specialist with over a decade of hands-on experience designing, deploying, and sustaining mission-critical infrastructure across educational and government institutions.
My work sits at the intersection of system administration, network engineering, and e-governance. At Kerala Institute of Local Administration (KILA), I provision and maintain Windows and Linux servers, configure Sophos and Cyberoam firewalls for seamless connectivity, and ensure high availability for platforms like Koha, DSpace, Moodle, TPMS, and custom display-board systems.
I oversee end-to-end PC, printer, and peripheral maintenance — coordinating with vendors like Dell, Acer, and Lenovo, managing warranties, and proactively troubleshooting to minimize downtime. I leverage DigitalOcean for cloud hosting and Kaspersky endpoint protection to safeguard digital assets against evolving threats.
Beyond infrastructure, I've empowered over a thousand Panchayat technical assistants through hands-on training in hardware assembly, network cabling, and Google Workspace productivity tools — fostering self-sufficiency and best practices across Kerala's local bodies. My contributions have been recognized with the Kerala State Chief Minister's Award for Administrative Innovations and the E-Governance Award for E-Learning, reflecting a commitment to efficiency, resilience, and technology that actually serves the public.
Outside the day job, I build Moodle plugins, design custom Koha OPAC themes, and document what I learn — so other system admins don't have to rediscover the same workarounds. The notebooks I keep on DSpace and Koha have grown into the blogs you'll find linked on this site.